If problems occur, the instrument generates error messages which in most cases will be sufficient for you to detect the cause of an error and find a remedy. Error message types are described in "Status Information, Error Messages and Troubleshooting".
- The following dialog boxes in the "Setup > System" menu provide useful information:
– Hardware Configuration: hardware assemblies – Software/Options: the status of all software and hardware options installed on your instrument - System Messages: displayed in the "Info" line and provide information on any errors that may have occurred
Collect the error information and send an e-mail in which you describe the problem to the customer support address for your region as listed at the beginning of the R&S SMC Getting Started manual.
► | For information on how to handle or remove the sensitive data from your instrument, refer to the description "Resolving Security Issues when working with R&S SMC", provided at the product homepage. |
![]() | If the instrument needs to be transported or shipped, e.g. due to damage during delivery, observe the notes described in "Unpacking and Checking the Instrument". |
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