Status Information, Error Messages and Troubleshooting > Obtaining Technical Support
Obtaining Technical Support

If problems occur, the instrument generates error messages which in most cases will be sufficient for you to detect the cause of an error and find a remedy. Error message types are described in "Status Information, Error Messages and Troubleshooting".

In addition, our customer support centers are there to assist you in solving any problems that you may encounter with your R&S SMA. We will find solutions more quickly and efficiently if you provide us with the information listed below.
  • The following dialog boxes in the "Setup > System" menu provide useful information:
    Hardware Configuration: hardware assemblies
    Software/Options: the status of all software and hardware options installed on your instrument
  • System Messages: displayed in the "Info" line and provide information on any errors that may have occurred

Collect the error information and send an e-mail in which you describe the problem to the customer support address for your region as listed at the beginning of the R&S SMA Getting Started manual.

To remove sensitive data
 

For information on how to handle or remove the sensitive data from your instrument, refer to the description "Resolving Security Issues when working with R&S SMA", provided at the product homepage.

Packing and transporting the instrument

If the instrument needs to be transported or shipped, e.g. due to damage during delivery, observe the notes described in "Unpacking and Checking the Instrument".

 


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